Automated patient care
Role: Product Design (iOS, Android, Desktop)
Industry: Digital Health
Client: Holistic Healthcare Clinic (LT)
Tools: Figma, Adobe XD, Jira
Type: Contract
Duration: 2020-2022
Role: Product Design (iOS, Android, Desktop)
Industry: Digital Health
Client: Holistic Healthcare Clinic (LT)
Tools: Figma, Adobe XD, Jira
Type: Contract
Duration: 2020-2022
In a nutshell
Wellco is an automated patient care platform designed to enhance patient engagement and improve health outcomes through personalized reminders and interaction tracking. It streamlines the patient journey from initial contact to follow-up care, ensuring comprehensive support for both patients and healthcare providers.
RESEARCH INSIGHTS
The market analysis revealed that 83% of adult internet users conduct online research for health-related queries. Our interviews with the target audience indicated that most clinic patients do this because they have forgotten or misunderstood what the doctor explained during appointments. Additionally, patients often fail to fully adhere to doctor-advised lifestyle changes, which are integral to their treatment. However, 92% of patients expect personalized reminders from their healthcare providers.
Studies have shown that patient-doctor collaboration outside of appointments is crucial for overall patient satisfaction. Patient engagement strategies can reduce hospital readmissions for chronic disease patients by 30%. Despite the clear benefits in treatment outcomes and patient satisfaction, patient engagement remains a challenge. Existing solutions like Medisafe and Flo address specific health issues but lack a holistic approach to patient care.
Solution
Wellco addresses the need for holistic patient care by facilitating smooth interactions between doctors and patients from the first appointment to at home lifestyle change support. The user journey begins with patients researching symptoms online and booking appointments, followed by receiving doctor tailored treatment plans and reminders through the app. The platform tracks patient progress, sends notifications for medication and lifestyle changes, and allows doctors to monitor adherence and adjust plans as needed. This comprehensive support system ensures patients are consistently engaged and proactive in their health management.
(Image: patient app)
(Image: doctor app and desktop)
Key challenges
One of the main challenges was integrating personalized care plans with existing healthcare systems while ensuring user-friendly interfaces. Another significant challenge was achieving measurable ROI through increased patient engagement and adherence to prescribed health plans.